Q: What are frozen points?

Frozen points are temporarily inaccessible points that have been removed from your available balance. These points cannot be redeemed until the freeze is lifted—if it ever is. <h4 id="whypointsmaybefrozen">Why Points May Be Frozen:</h4> Your points might be frozen for several reasons, including: <ul> <li>Security concerns (e.g., suspicious activity)</li> <li>Bot-like behavior</li> <li>Use of emulators</li> <li>Hacking attempts or tampering</li> <li>Delayed advertiser payment</li> <li>Malicious intent</li> <li>Providing false or misleading information when completing surveys or offers</li> <li>Using automated tools to bypass system restrictions</li> <li>Technical issues causing duplicated or incorrectly routed credit</li> </ul> <h4 id="whenwillfrozenpointsbereleased">When Will Frozen Points Be Released?</h4> <ul> <li>**Typically released within 15 to 45 days, if **the advertiser approves and compensates YouSaySurveys after their review.</li> <li>Points frozen due to technical issues, however, will remain frozen permanently and cannot be recovered.</li> </ul>

Q: How much are points worth?

At YouSaySurveys, 1,000 points = $1.00 This means that each point is worth $0.001. So, for example: <ul> <li>500 points = $0.50</li> <li>2,000 points = $2.00</li> <li>10,000 points = $10.00</li> </ul> This conversion rate helps you easily track your earnings and know how close you are to your next reward!

Question 1

Why do I receive an error message when redeeming a reward?

Accepted Answer

You will not be able to redeem a reward if our security system detects suspicious activity, such as the usage of proxy servers or VPNs. If you encounter this issue, please contact us through the chat function at the bottom right of the page for assistance.

In addition to security checks, you must confirm a phone number that matches the country you reside in. If you need to update your phone number, follow these steps:

Click on the hamburger menu icon (☰) located in the top right corner of the navigation bar.
Under Others, select "Settings".
Scroll down to the Phone Number field and enter your new phone number.
Please note, you can only change your phone number once every 7 days for security purposes. If you are unable to update your phone number, please wait a week and try again.

If you continue to experience issues with your phone number, reach out through the chat function on the bottom right of the page, and we’ll be happy to assist you!

Question 2

What are streaks and how can they help me earn more?

Accepted Answer

Looking for an easy way to earn even more points? Streaks are one of the most effective ways to maximize your rewards on YouSaySurveys just by staying consistent.

By completing at least one qualifying survey per day, you’ll build a streak that leads to guaranteed bonus points—with rewards ranging from 500 to 10,000 points every week!

What Is a Streak?

A streak is a series of consecutive days where you complete at least one survey per day, and each survey must earn 100 points or more to qualify. Once you complete 7 days in a row, you’ll unlock a guaranteed prize.

Here’s how it works:

✅ Complete 1 survey per day worth 100+ points
🔁 Keep the streak going for 7 days
🎁Win a guaranteed reward between 500 and 10,000 points by playing a cool game!

Why Use Streaks?

Easy to Earn: Just one qualifying survey a day is enough.
Guaranteed Bonus: Complete 7 days and you’re guaranteed a prize.
High Reward Potential: Weekly prizes go up to 10,000 points.
Increases Your Survey Momentum: Staying consistent improves your survey quality score and keeps high-paying surveys coming your way.

Tips to Keep Your Streak Going

Set a daily reminder to complete at least one qualifying survey.
Start your day by checking the Hot Surveys section for quick, high-value options.
Make sure your profile is fully updated for better survey matches.
If

Question 3

How do I enter my home address?

Accepted Answer

To update or enter your home address on YouSaySurveys, just follow these simple steps:

Go to the navigation area on the right side of the screen and click on the hamburger menu (☰).
Under the menu, select "Settings".

Scroll down to the "Address" section.
Enter your home address details accurately.

Providing your correct address helps improve survey targeting and ensures smooth processing for certain reward options.

Question 4

What are frozen points?

Accepted Answer

Frozen points are temporarily inaccessible points that have been removed from your available balance. These points cannot be redeemed until the freeze is lifted—if it ever is.

Why Points May Be Frozen:

Your points might be frozen for several reasons, including:

Security concerns (e.g., suspicious activity)
Bot-like behavior
Use of emulators
Hacking attempts or tampering
Delayed advertiser payment
Malicious intent
Providing false or misleading information when completing surveys or offers
Using automated tools to bypass system restrictions
Technical issues causing duplicated or incorrectly routed credit

When Will Frozen Points Be Released?

**Typically released within 15 to 45 days, if **the advertiser approves and compensates YouSaySurveys after their review.
Points frozen due to technical issues, however, will remain frozen permanently and cannot be recovered.

Question 5

How much are points worth?

Accepted Answer

At YouSaySurveys, 1,000 points = $1.00
This means that each point is worth $0.001.

So, for example:

500 points = $0.50
2,000 points = $2.00
10,000 points = $10.00

This conversion rate helps you easily track your earnings and know how close you are to your next reward!

Question 6

Why was my redemption canceled?

Accepted Answer

If your reward was canceled, it’s usually due to one of the following reasons:

Some points are frozen Frozen points are temporarily held due to security checks or pending survey validations. This can happen if an offer completion is still being verified, or if there's a delay in confirmation from the partner. These points are not yet available for use and may result in a reward being canceled if used prematurely. Please check your account history to review whether points are frozen.
Some points were reversed Reversed points occur when a partner reports that an offer was not valid — for instance, due to incomplete survey responses, duplicate entries, or the use of VPNs or proxies. These reversals reduce your available point balance and may impact any pending reward request made with those points. Please check your account history to review whether points have been reversed.
Your account is under review

If your account is under review, our security team will send you an email. Be sure to check your junk or spam folder if you don’t see it in your inbox.

If you’re still unable to locate the email, please reach out to us via chat for assistance.

While your account is under review, you’ll need to link your PayPal account and reply to the email once it’s connected.

How to link your PayPal:

Click the ☰ (hamburger menu) at the top right of the navigation bar
Under "Ot

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